Customer service was great. I thought I would have to dye my yarn myself, but I found out that the yarn can be custom dyed for $10. Karen even sent me photos of woven samples showing different color combinations and photos of yarn colors with my chosen variegated yarn. Her advice was very helpful. She asked what I planned to weave with the yarn (clothing) and advised me on the best type of yarn.
The yarn arrived very promptly even with the custom dyeing. The yarn is beautiful, soft, shiny, colorful. I can't wait to finish my current warp and put this on the loom.